WhatsApp Business, a new app from the Facebook-owned WhatsApp is designed to help businesses communicate with their customers. WhatsApp is aiming to provide businesses a fast and reliable way to communicate and also monetize the platform and start generating revenue. The APK for WhatsApp Business has also been made available for download by a third-party website and, separately, a Google Play link for the app has been spotted as well.
WhatsApp Business will allow businesses to have access to analytics, giving them a comprehensive look at how often their customers interact with them and how popular are their texts. Businesses will also be able to easily manage their business account and personal account which cites documents provided by a user who signed up for WhatsApp Business account.
If you are a registered beta tester you you can head to the Google Play link for WhatsApp Business, You would only be able to see the listing if they you are a part of the private beta programme, for which access is granted if users answer a survey and are accepted. The app’s APK is also available to download, but once again, users need to be part of the private beta first. As you would be able to download the app but during registration of number it would notify you of not being the registered beta user.
The Facebook-owned service is giving businesses the option to easily migrate their business number to WhatsApp Business. Users can get three options: they can install the WhatsApp Business app on the same phone as their personal WhatsApp account but have a different number tied to the business account.
Users are also allowed to register a landline number for WhatsApp Business. In this case, too, business users can install WhatsApp on the same phone from which they operate their personal WhatsApp account. Users can also use two different phones and handle their personal and business accounts separately. Basically WhatsApp Business and WhatsApp can be treated as two different apps so one wont affect the other in any way.When signing up, WhatsApp business users are asked to pick the most appropriate category – clothing & apparel, entertainment, finance & banking, public & government service etc – to define the kind of business they run.These business customers are also allowed to set an option to set automated response called “Away Messages”, so that when customers message them after business hours or on some day when the business is closed, they are instantly informed about the same. Businesses can also scheduled “away Messages” ahead of time.
Users will also be informed when they have reached out to a business account that hasn’t been verified by WhatsApp. Verified businesses will feature a tick mark to distinguish themselves from imposters and other businesses. If you see a green badge next to a contact’s name, it means that WhatsApp has verified that the phone number of this contact belongs to a business account.
If you run a business and wish to sign up for WhatsApp Business, you need to fill up this survey, and then download the app from here. In India, BookMyShow, Make My Trip and GoIbibo among other services have been testing WhatsApp Business account for a few weeks. At present, they are utilising the WhatsApp Business account to share tickets with their customers.